Email Marketing Compliance Policy

Effective Date: July 2025

Last Updated: March 2025

This Email Marketing Compliance Policy applies to all electronic marketing communications sent by or on behalf of Cultural Nexus Indigenous Corporation (Australian Business Number: 14 905 985 838 | Indigenous Corporation Number: 10462), including its subsidiaries such as Indigenous Job Match (IJM), PNG Careers, and any other brands or initiatives operating under the CNIC Group (“we”, “our”, “us”).

By engaging with or subscribing to our email communications, you acknowledge and agree to the terms outlined in this policy.

1. Legal Framework

CNIC is committed to complying with:

  • The Spam Act 2003 (Cth);

  • The Australian Privacy Principles (under the Privacy Act 1988);

  • Regulatory requirements issued by the Australian Communications and Media Authority (ACMA);

  • Relevant international best practices (e.g., GDPR for overseas users, where applicable).

2. Consent to Receive Communications

We only send email marketing communications to individuals or entities where:

  • You have provided express consent, such as by subscribing to a mailing list, filling out a contact form, or ticking a consent box during registration;

  • You have provided inferred consent, such as by engaging with our services and reasonably expecting to receive related communications (e.g., updates, job listings, or mentoring opportunities).

We do not purchase email lists or use third-party databases without explicit user consent and source verification.

3. Types of Communications Covered

This policy applies to all forms of direct marketing or promotional emails, including but not limited to:

  • Job alerts and Indigenous job board updates;

  • Cultural programs, mentoring services, and event invitations;

  • Newsletters and sector updates;

  • Partnership, grant, or funding opportunities;

  • Platform updates and educational campaigns;

  • Surveys and research engagement.

4. Opt-Out and Unsubscribe

Every marketing email we send includes a clear and functional unsubscribe link, enabling recipients to opt out from further communications at any time.

Unsubscribe requests are:

  • Processed within 5 business days (as required by law);

  • Respected and not overridden by re-subscription unless initiated by the user;

  • Applied across all CNIC subsidiaries, unless the user opts to remain subscribed to a specific service.

Unsubscribe options can also be actioned by emailing esolien@cnic.com.au.

5. Data Handling and Privacy

All personal and contact information collected for email marketing purposes is:

  • Collected lawfully and transparently;

  • Stored securely in encrypted CRM and email marketing platforms (e.g., Zoho, Mailchimp, Squarespace, Google Workspace);

  • Used solely for the purpose for which it was collected;

  • Managed in accordance with our Privacy Policy.

6. Accuracy of Information

We strive to ensure that all email content is:

  • Accurate, up to date, and relevant;

  • Free from misleading or deceptive information;

  • Aligned with CNIC’s mission, values, and community responsibilities.

Recipients are encouraged to notify us of any errors or concerns by emailing esolien@cnic.com.au.

7. Internal Monitoring and Compliance

We conduct periodic internal audits of our email marketing systems to ensure:

  • Compliance with ACMA regulations;

  • Data hygiene and list integrity;

  • Unsubscribe effectiveness and consent recordkeeping.

Any non-compliance will be promptly investigated and corrected.

8. Complaints and Breach Reporting

If you believe you have received unsolicited or non-compliant email communication from us, please contact:

Privacy & Compliance Officer

Email: esolien@cnic.com.au

We will investigate and respond within 10 business days. You may also report breaches to the ACMA at www.acma.gov.au.

9. Updates to this Policy

CNIC reserves the right to update this policy as needed to reflect changes in legislation, business practices, or marketing technology. The latest version will always be published on our website.

10. Contact Details

Cultural Nexus Indigenous Corporation (CNIC)

esolien@cnic.com.au